Privacy Policy.

1. Who We Are

Valley Vent Co. is a locally owned chimney, dryer vent, and air duct cleaning company serving the Treasure Valley, Idaho. We operate under the DBA "Valley Vent Co." and our primary contact is our business phone, (208) 248-2478, and email at info@valleyventco.com. This website is located at valleyventco.com.

2. Information We Collect

We collect information you provide directly to us through the estimate request form on this website. That includes your name, phone number, ZIP code, the service you are requesting, and any coupon code you enter. We do not require an account or login to request a quote.

When you call the phone number on this site, your call is subject to standard telephony records and our business records.

Our website may collect standard server-side analytics data through third-party tools including Google Analytics 4 and Microsoft Clarity. This includes approximate location (city level), browser type, device type, pages visited, and how long you spent on each page. This data is aggregated and not personally identifying.

If you arrived at this site through a Google ad, Google Ads conversion tracking and remarketing features may record that visit as a conversion event. Google Ads and Google Tag Manager set advertising cookies on your device for this purpose.

When you first visit this site, a consent banner lets you accept or decline advertising and analytics cookies. Your choice is saved on your device and applied to Google's tags through Google Consent Mode. To change your choice later, clear this site's cookies and site data in your browser, then reload the page and the banner will appear again.

If you click a phone number link on this site or submit the estimate form, that action may be recorded as a conversion event for advertising measurement purposes.

Service area and location pages on this site embed Google Maps iframes. When those pages load, Google may set cookies and collect usage data through the map embed, subject to Google's own privacy policy.

3. How We Use Your Information

We use the information you submit through our estimate form to:

• Contact you to confirm and schedule your service appointment
• Prepare a written estimate for the services you requested
• Apply any coupon codes you provided
• Follow up with you regarding your appointment

We do not use your contact information for marketing to third parties and we do not add you to any mailing lists without your explicit consent.

We use aggregated, non-identifying analytics data to understand how visitors use our website so we can improve it.

We use Google Ads conversion tracking and remarketing data to measure how well our advertising campaigns perform and to show relevant ads to people who have visited this site on Google and partner websites. Phone-call clicks and form submissions may be reported to Google Ads as conversion events for this purpose.

4. How We Share Your Information

We do not sell or rent your personal information to third parties.

We use Web3Forms as a form submission service. When you submit the estimate form, your submission is processed by Web3Forms and delivered to our business email. Web3Forms handles this transmission subject to their own privacy policy, available at web3forms.com/privacy.

We share aggregated conversion and audience data with Google LLC through Google Ads and Google Tag Manager. This is used to measure ad performance and serve remarketing ads. It is subject to Google's privacy policy, available at policies.google.com/privacy.

We may disclose information if required by law or to respond to a valid legal process.

5. Cookies and Tracking Technologies

This website uses cookies through Google Analytics 4 and Microsoft Clarity to collect aggregated usage data. These tools use cookies to track page visits, time on site, and general behavior patterns. No personally identifying information is stored in these cookies.

This website also uses advertising cookies set by Google Ads and Google Tag Manager. These cookies record whether you reached this site from a Google ad and may be used to show you relevant ads on Google Search, YouTube, and partner sites after your visit (remarketing). Google Maps embeds on location pages may set additional cookies from Google when the map loads.

You can disable cookies in your browser settings. Disabling cookies will not prevent you from using any feature of this website. You may also use the following tools to manage advertising preferences:

• Google Ads Settings: adssettings.google.com
• Digital Advertising Alliance opt-out: optout.aboutads.info
• Google Analytics opt-out browser add-on: tools.google.com/dlpage/gaoptout
• Google's privacy policy: policies.google.com/privacy

6. Data Retention

We retain contact information from estimate form submissions in our business records for as long as needed to provide service and comply with legal obligations. If you would like your information removed from our records, please contact us at info@valleyventco.com and we will respond within 30 days.

7. Children's Privacy

Our services are intended for homeowners and businesses. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us so we can remove it.

8. Your Rights

You have the right to request access to the personal information we hold about you, to request its correction, or to request its deletion from our business records. To make any of these requests, contact us at info@valleyventco.com or by phone at (208) 248-2478.

9. Contact Us

Questions about this privacy policy? Contact Valley Vent Co.:

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically.